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Auto Attendant (switchboard) –
This an automated switchboard that greets your callers and gives the caller options.
Most common use is to greet the caller with your company name and asks the caller
which department they are wishing to contact. |
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Call Divert –
A caller will be transferred to a telephone number you have specified to us. The
caller is unaware of your physical location. |
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Hunt Group Divert – Also know as ACD(automated call distribution),
this is ideal if you require a caller to be passed onto the first available person
in the hunt group. You supply us with the name of the groups you would like
and the telephone numbers that you want in each group. Common groups are
‘Sales Group’, ‘Support’, ‘Customer Services’ etc. It is not uncommon for our clients to request
several hunt groups with the same numbers in each, or that each group just have a
single number. When callers are forwarded from the switchboard to a hunt group, they
listen to music whilst the system will try the numbers in the hunt group, if a number
is busy or is not answering, the system will try another number, we can also configure
the system to keep doing this for a specified maximum time limit and to take a voice
mail message from the caller. |
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Time of Day – This service can be used to change where a call is diverted to at
different times of the day, i.e. your working hours may be 9am to 5.30pm, you may
wish the system to take callers directly to an answerphone service out of hours, or
you may wish the caller to be diverted to a home or mobile number in the evening.
If your sales department has different working hours to your support team, we can
configure different time of day service for each.
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Answerphone(voice mail) – This service can be triggered by one or many other
services in Virtual PABX, a caller can be diverted to answerphone by a selection from
the main switchboard, or from the time of day service or even if all your team are busy
on the phone the caller has been waiting longer than your time-out limit. Each service has
a different message before recording starts, but all messages land in your mailox and
can either be forwarded to you by email, or you can retrieve them over the telephone.
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Fax – Catures a fax from the caller, fax is stored in a mailbox and forwarded to you by
email. Callers use the same service number for voice calls and the system automatically
detects the fax transmission and switches to fax mode. Callers will still get through whilst
a fax is being delivered, you don’t get engaged tone with virtual PABX!
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Information Line – Ideal for announcements is simply a recorded message you supply.
Again this can be a service direct from the switchboard. You can change the message
often over the telephone by dialing a national rate number and entering your pin code.
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Call Hold and transfer – No corporate telephone system would be complete without
the ability to place the caller on hold, and possibly transfer the caller to another member
of your team. Virtaul PABX has this facility, simply press the # key on your telephone and
the caller is place on hold and whilst they listen to music you can select from one of your
preset extensions or your can enter the telephone number you wish to divert the caller to
and the caller is transferred! |
